Refunds and Returns Policy for Storilive.com (Mejjati) – Effective Date: 1/2/2024
Thank you for shopping at Storilive.com, operated by Mejjati. We want to ensure you have a satisfying shopping experience, and our Refunds and Returns Policy is designed to be fair and transparent. Please read the following carefully:
1. Returns Process
a. If you are not entirely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery.
b. To initiate a return, please email us at mejjatimohamed57@gmail.com with your order number, the reason for the return, and any relevant supporting information.
c. We will provide you with instructions on how to return the item.
2. Conditions for Returns
a. Items must be in their original condition, unused, and in the original packaging.
b. Returns are only accepted for products purchased directly from Storilive.com. If you purchased through a third-party, please contact them for their return policies.
3. Refunds
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, the refund will be processed to the original method of payment within 7 business days.
c. Shipping costs are non-refundable.
4. Exchange
a. We currently do not offer exchanges. If you need a different size or product, please initiate a return for the unwanted item and place a new order for the desired item.
5. Defective or Damaged Products
a. If you receive a defective or damaged item, please contact us within 7 days of receiving the product. Include photos of the defect or damage for our assessment.
b. We will provide instructions for the return and may offer a replacement or refund, depending on the circumstances.
6. Customer Support
a. For any questions or concerns related to returns and refunds, please contact us at mejjatimohamed57@gmail.com. We are here to assist you.
7. Return Shipping Costs
a. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
8. Address for Returns
Mejjati Ait Meloul Agadir [Your Address]
9. Changes to the Policy
a. We reserve the right to update or modify this policy at any time without prior notice. Please check our website for the latest version.
By shopping with Storilive.com, you agree to abide by this Refunds and Returns Policy. If you have any questions or need further clarification, feel free to contact us. We appreciate your business!
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